Frequently Asked Questions

How do I book a cleaner?

No need to wait for someone to come out and give you a quote! Simply use our booking form to enter your contact details and size of property. Then choose your service and preferred time and date. Done!

What happens next?

We’ll email you a confirmation of your booking, usually within 30 minutes.

What type of payment do you accept?

We accept Visa, Mastercard and American Express.

When does my card get charged?

Your card will be charged after the service is complete using Stripe, our secure payment processor.

Are my card details secure?

Most definitely. We use Stripe to securely process your payments and they are certified to PCI Service Provider Level 1. This is the most stringent level of certification available. They also support SSL and HSTS and encrypt all card  numbers on disk with AES-256.

How much will it be to clean my home

We don’t charge by the hour. We operate on flat rate pricing structure based on the number of bedrooms in your home. For most standard sized homes please see our price list. We do this so you don’t have to worry about being charged for time actually spent cleaning or having areas not cleaned because they ran out of time. We will stay until the job is complete.

Please note that all dens/offices count as a bedroom.

What does my service include?

Take a look at our cleaning services page to find out exactly what we will get done in your home. We cover a checklist to ensure you get the same high level of cleaning each and every time.

How long will it take to clean my home?

We usually estimate 1-1.5 hours per bedroom. Kitchens, bathrooms and living rooms are included in the price, but we don’t specify a length of time. We will stay until the job is completed. For bigger jobs that we expect will take a long time we will send at least two people so the job takes half the time.

Is there a discount I get if I book a regular service?

Your loyalty should be rewarded! Book a weekly, fortnightly or monthly service with us and receive a 20%, 15% or 10% discount respectively. Give us a call or email if you would like to set this up. This will continue for as long as you’re happy with the service. We don’t tie you into lengthy contracts.

Do I need to contact you each time?

No. Once you let us know you would like a regular service we will be there on time every other week/every month. We can even set up a subscription service so you don’t need to worry about remembering to make a payment.

How does your guarantee work?

It’s simple! If you are not happy with the level of cleaning we will come back and make it right. Still not happy enough to recommend us to your friends, then we’ll refund your money! Please report any issues to us within 24 hours.

Will my cleaner be insured?

Of course. We are covered for £1,000,000 public liability and £10,000,000 employers liability.

Who supplies the cleaning materials and equipment?

We do. All we need from you is access to hot running water and we will take care of everything else.

What if I can’t be there while the cleaning is taking place?

No problem. Our cleaners are fully insured and vetted and are key holders for many clients so you can rest assured your property will be in good hands.

What about cancellations?

Just cancel before 5pm the day before your service to avoid any charges. We reserve the right to charge a £40 cancellation fee for no-shows or late cancellations made after this time, however £20 will be refunded if you re-book the service.

What happens during move in/move out cleaning?

A move in/move out clean is beneficial if you haven’t had a cleaner in for a while or you are preparing the property for a new owner/tenant. We take extra time to clean the inside of drawers/cabinets, all fixtures and appliances and inside windows etc. We charge an extra £70 for this service and will ensure you hand your property over to your landlord/new owner in a reasonable state.

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